Dear Customer,


We're writing on behalf of Thames Water, your water wholesaler, to remind you that the hosepipe ban introduced on Tuesday 22 July is still in effect in your area. 


Thanks to your efforts, businesses and households across the region have already helped save millions of litres of water each day. However, despite recent rainfall, reservoir and groundwater levels remain well below average. 


While rainfall has allowed Thames Water to start replenishing reservoirs, it will take months of steady rain for rivers, groundwater and reservoirs to fully recover. That's why the temporary use ban remains essential, and why it's important that we continue the water saving efforts as we move into autumn.


FIND OUT MORE HERE


Please continue to be water efficient this autumn


Your business is covered by the hosepipe ban, and even though the impact is limited, your continued support helps protect the water supply for everyone in your community and reduces the risk of further disruption.



  • Reduce water use where possible - for example, scheduling vehicle washing outside peak periods (early morning/late evening)
  • Checking for leaks on-site - even a small constant dribble can waste around 400 litres per day
  • Stopping urinals flushing overnight - turning off the flow can save thousands of litres
  • Raise awareness of employees - small steps by everyone can add up to greater savings


For more information or to report urgent issues, please call Thames Water's 24-hour helpline on 0800 316 9800.


Thanks for your continued cooperation. If you have any questions or need assistance, please don't hesitate to contact us - we're here to help. 



Best regards,


Ray Porter

Director of Wholesale and Markets

Castle Water


More Articles

October 26, 2026
Recruiting new volunteers for their Bereavement Support Teams
October 26, 2026
Sarah Burrows, founder of Children Heard and Seen, was announced as the winner of Lorraine's Woman of the Year Trailblazer Award
October 26, 2026
By Councillor Liz Leffman, Cabinet Member for Highways Construction and Repairs
October 26, 2026
Update from Oxfordshire County Council
October 26, 2026
Ready to boost wellbeing in your workplace?
October 26, 2026
Advice, support and practical help all in one place
Show More